Refund policy

WandlyMagic – Return & Refund Policy

At WandlyMagic (Wandlymagic.co.uk), we want you to be completely satisfied with your purchase. As an online-only business, we operate without a physical storefront open to the public. All returns must be processed via email and shipped to our designated return address provided during the return approval process.

This policy outlines your rights under UK consumer protection law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel & 30-Day Return Window (UK & International)

  • Standard Return Window: You have 30 days after receiving your item to request a return.

  • UK Consumer Contracts Regulations (14-Day Cancellation Right): UK and EU customers have the statutory right to cancel their order for any reason within 14 days of receiving the goods. You then have an additional 14 days to send the items back to us.

To be eligible for a return, your item must be:

  • In the exact condition you received it (unworn, unused, and undamaged).

  • In its original packaging with all original tags attached.

  • Accompanied by a receipt or proof of purchase.

2. How to Start a Return

Because WandlyMagic is an online-only e-commerce store, we do not accept walk-in returns or drop-offs.

  1. Contact our customer support team at wandlymagic@gmail.com with your order number and the item(s) you wish to return.

  2. If your return is approved, we will send you a return shipping label, the official return shipping address, and detailed instructions on how to send your package.

  3. Items sent back to us without first requesting a return will be rejected and sent back to the sender.

3. Return Shipping Costs

  • Voluntary Returns / Change of Mind: The buyer is responsible for paying return shipping fees unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

  • Faulty or Incorrect Items: WandlyMagic will provide a pre-paid return label or reimburse reasonable return postage costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. Under the UK Consumer Rights Act 2015, if your item is faulty, unfit for purpose, or not as described:

  • Within 30 Days: You are entitled to a full refund.

  • Contact Us: Email wandlymagic@gmail.com immediately with photos of the damage or defect so we can resolve the issue promptly.

5. Non-Returnable & Non-Refundable Items

Certain items cannot be returned due to legal, hygiene, or custom reasons:

  • Custom products, special orders, or personalized items.

  • Perishable goods (such as food, flowers, or plants).

  • Personal care goods (such as beauty or cosmetics products with broken seals).

  • Hazardous materials, flammable liquids, or gases.

  • Clearance/sale items and gift cards.

6. Exchanges

The fastest way to exchange an item is to follow the standard return process for your current item. Once your return is accepted, place a separate order for the new item on Wandlymagic.co.uk.

7. Refunds

  • Inspection: We will notify you once we receive and inspect your returned item to confirm whether the refund is approved.

  • Processing Time: If approved, your refund will be automatically issued to your original payment method within 10 business days.

  • Bank Delays: Please allow extra time for your bank or credit card provider to process and post the refund.

  • Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at wandlymagic@gmail.com.

Contact Information

  • Website: Wandlymagic.co.uk

  • Email: wandlymagic@gmail.com

  • Business Operations: Online Store Only (No public physical location)