Shipping policy

WandlyMagic – Shipping & Delivery Policy

At WandlyMagic (Wandlymagic.co.uk), we aim to deliver your items quickly and safely. Because we operate exclusively as an online store without a physical location for customer pick-ups, all orders are shipped directly to your delivery address via reliable courier services.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

  • You will receive another email notification with tracking information once your order has shipped.

  • During high-volume periods (such as sales or holidays), processing times may take slightly longer.

2. Domestic Shipping Rates & Delivery Estimates (United Kingdom)

We ship to all addresses within the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.

Delivery Option Estimated Delivery Time Cost
Standard Delivery 2 – 4 business days Calculated at checkout (or Free over £X)
Express Delivery 1 – 2 business days Calculated at checkout

3. International Shipping

We offer international shipping to selected countries.

  • Delivery Time: International orders typically arrive within 7 to 14 business days, depending on the destination and local customs processing.

  • Duties and Import Taxes: Your order may be subject to import duties, taxes (including VAT), and handling fees incurred once a shipment reaches your destination country. WandlyMagic is not responsible for these charges; they are the responsibility of the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

If you haven’t received your order within 7 days of receiving your shipping confirmation email (for UK orders), please contact us at wandlymagic@gmail.com with your name and order number, and we will look into it for you.

5. Incorrect Addresses & Redelivery

Please ensure your delivery address is entered accurately at checkout. As an online-only seller, we rely on automated label processing.

  • We are not responsible for orders delivered to incorrect addresses provided by the buyer.

  • If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the package.

6. P.O. Boxes and Collection Points

Because we use commercial courier services, we may be unable to deliver to certain P.O. Boxes or restricted military locations. If we encounter an issue with your shipping address, we will contact you via email.

Contact Information

  • Website: Wandlymagic.co.uk

  • Email: wandlymagic@gmail.com

  • Business Operations: Online Store Only (No physical store pick-ups available)